COVID-19 Update

HEY THERE

//   HOW ARE YOU HOLDING UP?  //
What a crazy year it's been! We hope you are healthy and as well as can be going in to hopefully the last Lockdown! Please read below a little update on what we're up to at TLPS


As our Store front is currently closed in line with government rules, we have again implemented the following measures to keep both our customers and staff as safe as possible as we navigate our way through this thing:
 

  • We've moved to home-based working - Following Government guidance and rules, PaperHQ is currently closed for the foreseeable future, to assist in the nationwide effort to slow the spread of COVID-19. We are now set-up to be home-based, and will be working to serve you guys with minimal disruption
  • Our Online Store is Open - We are open to online orders, and have taken the strictest measures to minimise contact to fulfil orders. Please be aware that whilst the online shop is open for business, delivery times may take a couple of days longer than usually expected.
  • Delivery Options:
    1. Courier Tracked Delivery - posted on our usual working days. 
    2. Free Delivery - for orders £40 or over
    3. Click and Collect - We will be running Click & Collect slots 2 to 3 times a week, and will contact each customer individually after purchase to arrange a suitable time slot. All collections will be from the doorway, with masks required and social distancing measures adhered to at all times for both customer and staff safety. 
    4. Free Local Delivery - to customers in the CW5 postcode (Minimum order price £10). A drop-off time will be arranged with you when your order is ready - usually within 2 working days (Tues-Sat 10am-5pm) However, should you require your item sooner, please let us know in the notes box at checkout, and we'll see what we can do! Please note that we will ensure social distancing measures are adhered to all times for both customer and staff safety. 
  • We are closely following Government advice - reviewing new guidance each and every day.
  • Online meetings with customers - helping to minimise face-to-face contact

    FINALLY...


    We have been overwhelmed by the support shown for the small business community so far, so a huge thank you to those supporting us through this challenging year.
     

    Remember, we're here to help and support you through this time, so please don't hesitate to reach out if you need us at all. Our up-to-date contact information is listed below.

    Above all, stay positive, healthy and safe,

     

    Team TLPS

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